In an aesthetic clinic, every unanswered enquiry is a patient who goes to the competition. The problem isn't your team: it's that you can't be on the phone at ten at night, or answering WhatsApp while you're treating a patient. An AI agent can. Here we explain what it does, how it integrates and why clinics in Marbella are using it to fill their diary with first consultations.
Why aesthetic clinics lose patients by not answering
- Patients write on WhatsApp and expect an immediate reply. If nobody answers, they move to the next number on the list.
- Enquiries about prices and treatments come at any hour. Fillers, laser, hair removal: people ask at night, when the clinic is closed.
- The first contact decides. The clinic that answers first and best usually keeps the patient.
- Every empty slot costs money. A timely reminder reduces no-shows and fills last-minute gaps.
What an AI agent does in your clinic
An AI agent is an assistant that handles calls and messages in natural language, on your behalf and in your tone:
- Answers calls and WhatsApp 24/7. Gives information, resolves doubts and books appointments even when the clinic is closed.
- Explains treatments. Fillers, laser, hair removal, aesthetic medicine: it explains each treatment with your prices and conditions.
- Checks your diary in real time. Offers only the free slots and avoids double bookings.
- Passes the important things to a person. When the case is delicate or the patient asks, it hands the conversation to your team.
Bookings and reminders: fewer empty slots
- Automatic reminders. The agent notifies the patient by WhatsApp or SMS before the appointment and reduces no-shows.
- Cancellation management. If someone cancels, the agent can offer the slot to patients on the waiting list.
- Two-step confirmation. Fewer ghost appointments and a more reliable diary.
- Frictionless first consultations. The patient books in a minute, with no endless forms or phone calls.
Patient acquisition and first consultations
- Answers anyone asking about treatments. The agent explains each service and books the first visit.
- Qualifies the patient before the consultation. Asks the basics (area to treat, history, goal) so the specialist doesn't start from zero.
- Follows up with those who don't book. A timely follow-up message turns an "I'll think about it" into an appointment.
- Everything is logged. You know who called, what they asked and what was booked, without relying on scraps of paper.
How it integrates (without breaking anything)
It connects with the tools you already use:
- With your current diary. It connects to your booking software to read and write slots.
- With your phone and WhatsApp. Without changing your number or your tools.
- With your website. If you don't have one yet, we can build it too (web design for aesthetic clinics); if you already have one, the agent integrates with it.
- With human supervision. You decide what it handles alone and what goes through your team. And you always have the backing of our AI agency.
What it costs and how to get started
Every clinic is different, so we work with a tailored quote: it depends on the volume of enquiries, the channels you want to cover and the integrations you need. We study it with you and propose something concrete, with no fine print.
- No lock-in and no surprises. You pay for what you use, with a closed price from the start.
- Implementation included. We configure it and train it with your clinic's information.
- Try it before you decide. We show you how it works with real cases from your sector.
Why Solaris for your clinic
There are many agencies in Marbella. We work differently:
- Specialists in local businesses on the Costa del Sol. We understand how Marbella's clientele behaves, including the foreign one.
- Natural-language technology. The agent speaks like a person, not like a rigid auto-responder.
- Implementation and support included. We don't leave you on your own after installing it.
- It complements your local SEO and your website. Everything you need to fill the diary.