At an aesthetic clinic, the first enquiry is rarely in person: it's a message on Instagram or WhatsApp asking about a treatment, a price, or whether there's a slot this week. If nobody answers, that client doesn't disappear — they go to the clinic next door. An AI agent can reply in seconds, around the clock and in more than one language. Here we explain what it does, how it fits an aesthetic clinic in Nerja, and why it's an investment that can pay for itself.
The problem: enquiries that arrive when nobody can reply
An aesthetic clinic receives questions at all hours, and many get lost. Not through lack of interest, but through lack of free hands:
- Every unanswered message is a booking that never happens. Someone asking about dermal fillers or a facial often messages several clinics at once; the first to reply gets the appointment.
- Enquiries arrive at odd hours. Late at night, at the weekend, or while you're with a patient in the treatment room. If you wait for a free moment, the interest has already cooled.
- In Nerja, part of your clientele are visitors. People passing through ask in English, don't know your prices and need a quick answer to decide during their stay.
What an AI agent is and what it does in your clinic
It's not a rigid chatbot with fixed replies. An AI agent understands natural language and takes action:
- It answers questions about treatments. It explains what each service involves, who it's suited to and what aftercare it requires, using your clinic's own information and tone.
- It books, reschedules and confirms appointments. Connected to your calendar, it offers real slots and closes the booking without human help.
- It filters and sorts enquiries. It tells a serious request apart from spam or a question it can already handle, and passes on to a person only what genuinely needs one.
Concrete use cases for an aesthetic clinic
- Prices and packages. It answers how much a treatment costs or what a package includes using your real price list, so it never gives the wrong figure.
- Pre-treatment guidance. Before a Botox or laser appointment it explains what to avoid (sun, make-up, certain medicines) and leaves the patient better prepared.
- Reminders and cancellations. It sends reminders and manages last-minute slots, reducing no-shows.
- First consultation leads. It collects name, treatment of interest and availability, and hands you an organised lead so you can call with context.
Tourist Nerja: serving Spanish and English without hiring anyone
Nerja isn't only residents: there's an international clientele writing on WhatsApp and Instagram in English. An AI agent can detect the language and reply naturally in Spanish or English. That way you don't lose the appointment of a visitor who wants a treatment during her holidays and leaves after a few days.
How it integrates with your clinic without breaking what you use
Integration depends on the tools you already have:
- If your booking tool has an API, the agent books directly. It reads available slots and writes the appointment into your current calendar, with no double work.
- If it doesn't, it can collect the request and alert you. It captures the intent and hands it over with the details ready for you to confirm in one click.
- It's trained on your information. We load your treatments, prices, opening hours and FAQs, and adjust the tone to your brand.
How much it costs: a custom quote
AI agents and bespoke software don't have a fixed price: it depends on the channels you want to cover (WhatsApp, Instagram, your website chat), the integrations with your calendar and the volume of enquiries. That's why we work with a custom quote. Tell us how you handle enquiries today and we'll propose a solution that fits your clinic, without paying for things you don't need.
Why Solaris for your clinic's agent
- Specialists in artificial intelligence for local businesses. We design AI agents that integrate with the tools you already use, not generic solutions.
- We start from your problem, not the technology. First we understand which enquiries you lose and where, then we build the agent.
- Close support without jargon. We speak plainly, train you and adjust the agent based on what you see working.
- You can combine it with the rest of our AI solutions. From professional images to bespoke software, all from one team.
Do a quick calculation: if an agent recovers a few appointments each week that currently slip through unanswered, it pays for itself. And whatever's left over is margin for your clinic.